Dubai, UAE – May 2025:
The US Embassy and Consulate in the UAE have announced a temporary suspension of certain visa-related services from May 15 to May 29, 2025, due to the transition to a new service provider for managing visa appointments and payments.

🛑 Two-Week Disruption for Visa Appointments & Payments

During this period, new visa appointments and application fee payments will not be accepted. The existing visa platform will be offline as the embassy prepares to launch an upgraded system that promises improved user experience and streamlined processing.

📅 Key Dates and Instructions for US Visa Applicants in the UAE:

• May 15: The current system stops accepting new appointments and payments.

• May 19: Final date for scheduling interviews using the old system.

• May 24: Last day for submitting documents at drop-off locations.

• May 30: Launch of the new visa application platform.

✅ What Visa Applicants Need to Know:

• If you already have an appointment:
  No action is needed. Your appointment remains valid, and you should attend as scheduled.

• If you’ve paid the visa fee but haven’t scheduled an appointment:
  Schedule your interview before May 19 via ais.usvisa-info.com.

• If you haven’t started your visa application:
  It’s highly recommended to complete payment and schedule an appointment immediately, as the system will not process new transactions after May 15.

• If you need to send documents to the Consular Section:
  Ensure you submit your paperwork to an authorised location before May 24.

🚨 Urgent Travel Cases Between May 15–29:

For emergency visa requests—such as medical needs, urgent business travel, or family emergencies—applicants can request expedited appointments by contacting:

• 📧 Abu Dhabi: [email protected]

• 📧 Dubai: [email protected]

💡 What’s New in the Upcoming Visa System?

Starting May 30, the new system will allow applicants to:

• Access visa information

• Pay application fees

• Book and reschedule appointments

• Register for passport/document delivery

The update aims to provide a faster, more efficient, and user-friendly experience for visa applicants in the UAE.

📌 Conclusion:

The temporary disruption is a necessary step in modernizing the US visa application process in the UAE. Visa applicants are advised to take timely action to avoid delays and stay informed through official channels.