Dubai, UAE – Received an SMS from your bank asking you to update your KYC (Know Your Customer) details? If your Emirates ID is nearing expiry, it's essential to act quickly. Failing to update your ID could lead to disruptions in your banking services, including ATM withdrawals, card transactions, and online banking access.

To simplify the process, most banks in the UAE now allow customers to update their KYC details online, without needing to visit a branch. Here's a step-by-step guide on how to update your Emirates ID with your bank.

🛑 Why Updating Your Emirates ID Matters

The Central Bank of the UAE mandates all customers to keep their Emirates ID details up to date with their bank. This is part of regulatory compliance with Anti-Money Laundering (AML) laws.

If you fail to update your KYC:

• You may lose access to ATM withdrawals

• Debit and credit card transactions could be blocked

• Online and in-person banking services may be suspended

📄 Documents You’ll Need for KYC Update

Most banks will send you an SMS or email with a direct link to update your details. You may need to upload:

• A copy of your renewed Emirates ID (front and back)

• Passport copy

• Residence visa copy

• Proof of residence (tenancy contract or utility bill)

• Source of income (salary certificate, bank statement, etc.)

📝 Note: Accepted file formats usually include PDF, JPG, JPEG, or PNG. Requirements may vary slightly by bank.

🔁 3 Easy Ways to Update Your Emirates ID for KYC

1. ✅ Online via Bank Mobile App or Website

• Log in to your bank’s mobile app or online banking portal

• Go to your profile or settings

• Select "Update Emirates ID"

• Upload the required documents (clear images of ID front and back)

• Provide/update personal details like mobile number, income, and address

• Submit the form and await confirmation from your bank

2. 🏧 Through an ATM (Selected Banks Only)

Some banks like Mashreq and Emirates NBD offer this feature at ATMs:

• Insert your debit/credit card

• Enter your PIN

• Go to Profile or Requests, select Emirates ID update

• Insert your Emirates ID when prompted

• Confirm the displayed ID details

• Complete OTP verification if requested

• Retrieve your card and ID

3. 🏦 At a Bank Branch or via Customer Call Center

• Call Center: Contact customer care to verify if updates can be made over the phone

• Branch Visit: Visit your bank with original or clear copies of your Emirates ID and required documents

⏰ Bank working hours in UAE typically run until 2:00 PM, Monday to Saturday, with Friday hours ending at 12:30 PM.

📢 Stay Compliant, Stay Connected

Keeping your KYC details updated ensures uninterrupted access to all banking services and protects your account from compliance issues. Take a few minutes to check and update your Emirates ID today.